Refund policy

RETURNS & REFUNDS

I want you to be delighted with the treasures you choose from StoryGiftStudio™. If something isn't quite right, please contact me and I'll be happy to help.

RETURNS

Eligible items may be returned within 30 days of delivery.

To be eligible for a return, your item must be unused and in the same condition in which you received it, with any original packaging, tags, and included materials. You will also need your receipt or proof of purchase.

To request a return, please contact info@storygiftstudio.com before sending your item back.

If your return is accepted, you will receive return instructions, including where to send your package. Items sent back without first requesting a return may not be accepted.

PERSONALIZED, CUSTOM & MADE-TO-ORDER ITEMS

Because personalized, customized, and made-to-order pieces are created especially for you, they cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

This includes personalized products such as custom-stamped pencils and other items made or personalized specifically for your order.

DAMAGES & ORDER ISSUES

Please inspect your order when it arrives. If an item is damaged or defective, or you receive the wrong item, please contact me as soon as possible at info@storygiftstudio.com so I can evaluate the issue and make it right.

Photographs of the item and its packaging may be requested to help resolve the issue.

EXCEPTIONS & NON-RETURNABLE ITEMS

Certain items cannot be returned, including personalized, customized, or made-to-order products, gift cards, and items specifically marked as final sale.

If you have a question about whether your particular item can be returned, please contact me at info@storygiftstudio.com before sending it back.

EXCHANGES

If you would like a different eligible item, please contact me first. The simplest way to handle an exchange may be to return the original eligible item and, once the return is accepted, place a separate order for the new item.

RETURN SHIPPING

Unless an item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Please use a trackable shipping method when returning an item. StoryGiftStudio™ cannot be responsible for return packages that are lost or damaged in transit.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, as provided by applicable law.

Returned merchandise must be in the same condition in which it was received, unworn or unused, with any tags and in its original packaging. You will also need your receipt or proof of purchase.

Nothing in this policy is intended to limit any rights you may have under applicable consumer-protection law.

REFUNDS

Once your return has been received and inspected, you will be notified whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please remember that your bank or credit card company may require additional time to process and post the refund.

Original shipping charges are not refundable unless the return is the result of an error by StoryGiftStudio™ or the item arrived damaged or defective.

If more than 15 business days have passed after StoryGiftStudio™ has approved your return and you have not received your refund, please contact info@storygiftstudio.com.

QUESTIONS

Questions about returns or refunds are always welcome.

StoryGiftStudio™
info@storygiftstudio.com